FAQs

Questions about quotas

Q: What happens if I reach my quota?

A: You will receive a notification. You can either wait for the monthly renewal or upgrade to a higher plan.

Q: Are quotas reset every month?

A: Yes, all quotas are reset at the start of each month according to your plan.

Q: Can I see my current usage?

A: Yes, in your profile (mobile) or Subscription page (web).

Questions about subscriptions

Q: Can I change plans at any time?

A: Yes, you can upgrade or downgrade your plan at any time from the Subscription page.

Q: What happens if I cancel my subscription?

A: Your subscription remains active until the end of the paid period. After this date, you will lose access to premium features, but your data will be retained.

Q: Is there a free trial?

A: Yes, a 14-day trial is available for new users.

Feature questions

Q: Can I use the application without an internet connection?

A: Yes, the application works completely offline. All data is automatically synchronized when back online.

Q: How many photos can I add per observation?

A: There is no technical limit, but we recommend 5-10 photos maximum per observation for better organization.

Q: Can I export my data?

A: Yes, you can export your observations in CSV or JSON from the web interface.

Q: Is the data secure?

A: Yes, all data is encrypted and stored securely. We respect the GDPR.

Technical questions

Q: What are the minimum versions required?

• iOS: 13.0 or higher
• Android: 8.0 (API 26) or higher
• Web browsers: Chrome, Firefox, Safari, Edge (recent versions)

Q: Does the app consume a lot of data?

A: The application is optimized to consume little data. Photos and voice recordings are compressed before sending.

Q: Can I use the app on multiple devices?

A: Yes, you can log in on multiple devices with the same account. All data is synchronized.